Sabrina Pon, Eltham Fashion and Portrait Photographer, Fine Art Prints Melbourne

Important Info

Welcome to S.P. Photography Prints Customer Care page, here you'll find all the essential information to enhance your experience in purchasing a print. Whether you're looking for answers to common questions, details on shipping and delivery, or guidance on returns and exchanges, you’ll fine that here. S.P. Photography Prints is committed to ensuring a smooth and satisfying experience, so explore the sections below to find the information you need.

Shipping and Delivery

Shipping and delivery of my fine art prints are handled with the utmost care to ensure that each piece arrives in perfect condition, ready to be displayed. We offer Australia-wide shipping, ensuring your order is delivered safely to your location. Please allow up to two to four weeks for delivery to accommodate the careful preparation, packaging, and shipping process, which may vary depending on your order.

Each print is meticulously inspected and securely packaged to protect it during transit. Given the exclusivity and craftsmanship of these prints, I take every precaution to ensure they reach you in the best possible condition.

Returns and Exchanges

Returns and exchanges are handled with care to ensure your satisfaction with my fine art prints. Please note that I do not accept returns or exchanges for change of mind. However, if your print arrives damaged, I am committed to resolving the issue promptly.

To initiate a return or exchange for a damaged print, please follow these steps:

Inspect the Print: Upon receiving your parcel, check the print carefully for any damage.
Document the Damage: Take detailed pictures of the damage and any related packaging on the day you receive the parcel. This documentation is essential for processing your request.
Contact Me: Reach out with the pictures and a description of the damage as soon as possible.

Upon receipt of the required information, I will review the issue and work with you to provide a suitable resolution.

Answers to frequently asked questions!

Each of my exclusive prints is available in three carefully selected sizes, with the frame colour chosen to best compliment the image. I personally curate the sizes and framing for every piece, ensuring that it perfectly enhances the photograph. This meticulous approach guarantees that each print is presented in its most optimal form, reflecting both my artistic vision and unwavering commitment to quality.
Each print is made professionally in Australia.
Card and Apple Pay.
Once an order has been received, it cannot be undone or cancelled. Each piece is carefully prepared and processed immediately.
Shipping can take up to two to four weeks, depending on the number of prints purchased and where in Australia you're situated. Each piece is handled with care to ensure it arrives in perfect condition.
I do not offer refunds for change of mind or after an order has been placed. However, if your print arrives damaged, I’m here to assist. Please provide detailed photos of the damage on the day you receive your parcel, so I can promptly address the issue and ensure the appropriate resolution.